Events

Wild Wednesday Webinar

 

December 18, 2019
11:30 AM - 12:30 PM
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Webinar - At Your Own Computer


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Wednesday, December 18, 2019 

11:30 am - 12:30 pm 


“Diamond Goldfish:  Excel Under Pressure and  Build Better Client Relationships”

Presented by:   Stan Phelps, Founder, Purple Goldfish.com


 

Expanding upon the well-known Silver and Golden Rules, this workshop covers how we act and react to situations when we are under pressure. Like a diamond, pressure and heat helps mold and shape us, but more importantly, it also has a similar effect on the people we interact with. Participants will learn the Diamond Rule and how to M.I.N.E. for stronger relationships.

Attendees will learn: 

1.  Tools: Get equipped with the M.I.N.E. process for building relationships under pressure.
2.  Skills: Understand your style, and the style of those you come in contact with.
3.  Empathy: Gain a deeper appreciation for what causes other people stress and find ways to reduce it.

 1 CAS Credit when you submit your PPAI Pin number with your survey.

About Stan: Stan Phelps is the Founder of PurpleGoldfish.com. He is a TEDx Speaker, Forbes Contributor, IBM Futurist and Certified Speaking Professional that focuses on customer experience and employee engagement. Throughout his career Stan held many marketing leadership roles with adidas, International Management Group, PGA of America, and Synergy. He’s the author of 10 books: Purple Goldfish, Green Goldfish, Golden Goldfish, Blue Goldfish, Purple Goldfish-Service Edition, Red Goldfish, Pink Goldfish, Purple Goldfish-Franchise Edition, Yellow Goldfish, and Gray Goldfish. They all focus on the little ways to drive differentiation, increase loyalty, and promote positive word of mouth. He has spoken at over 400 events in 16 countries. Stan holds a JD/MBA from Villanova University and a Certificate in Achieving Breakthrough Service from Harvard Business School. He lives in Cary, North Carolina with his wife Jennifer two boys Thomas and James. 

1 CAS Credit when you include your PPAI PIN# on your post-webinar survey.


  

 

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