It’s March! We made it through February! Congratulations to us all!
Now it’s time to FOCUS.
Our UMAPP Executive Board and committees are focused on YOU. And the things we can do to make your year, your company and your margin more successful.
Our main focus is our Fire & Ice Show at the US Bank Stadium on May 9. Distributor Registration and Exhibitor Registration is open. We have challenged ourselves with bringing you not just a show, but an experience you will not soon forget! AND we are so darn excited to have you join us for this event!! Our committee meetings are full of laughter and smiles as we finalize details to WOW you! This promises to be a fun, yet engaging, event where you can learn not only from industry peers, but also from local leader Maureen Bausch, CEO of the Super Bowl 52 Committee! Maureen will be our professional development speaker the day of the show. Come listen to the tricks of the trade of managing, marketing and “keeping all the plates spinning” for a successful national event. Be sure to sign up for this quickly as this event will sell out (distributors and exhibitors sign up during show registration). Missed it? EMAIL the UMAPP office to register. Cost: $25 (members) and $35 (nonmembers). Includes breakfast, the seminar, and CEU processing (members).
Time to Focus on the details:
- Tail Gate Party | May 8 | 5 – 8PM | Truss Bar at US BANK Stadium
o Distributor members register during show registration. No RSVP required for exhibitors.
o Photo Booth – have some fun!
o Music, tasty appetizers and slideshow.
o Stadium tours (sign up separately during show registration or EMAIL the office - $10).
o Two drink tickets!
- Seminar –| May 9 | 8:30 – 10:00 } Buffalo Wild Wings Room | US Bank Stadium
o Maureen Bausch, CEO of the Super Bowl Host Committee, Keynote Speaker.
o “More than a Game Plan”
o Breakfast included!
o 8:30 – 10:00
o CEUs processed for members.
- Fire & Ice Show and Hot Product Pavilion
o Concourse Level
o Enter through the Verizon Gate
o Exhibit Hours: 10 – 2 (members) | 12:00 – 2:00 (nonmembers)
o Hundreds of supplier lines!
Show Bags, Notebooks (and show directory), Lip Balm, Hand Sanitizer, Lanyards, Pens – all for the first 400 show attendees that arrive!
Our next FOCUS is on our future leaders of UMAPP. The Executive Board met this week to discuss this topic and how we can engage new volunteers to get involved and help to keep us strong and growing for the future.
This brings us to YOU. Are you looking for a way to get more involved in the association to learn or grow with the experience you’ll receive by joining a committee? We all started by joining a committee and moved up to the Executive Board over time. The knowledge you gain by being involved at the Board level is so valuable in our business success. I have learned so much by being a part of this Board. BUT it is truly the PEOPLE that I have met that have been the most valuable resource as result of my Board experience. I now have contacts, across the nation, that I can reach out to with questions, ideas and to celebrate successes!
Perhaps it’s not your time but you know of someone who would benefit from this experience. OR someone that could help the board with their experience or expertise.
Either way, I encourage you to reach out to me to take a deeper look at this opportunity. WE need you, your ideas and your passion for our great industry in order to be strong with the future.
UMAPP is a strong leader as a successful regional in our industry. We plan on staying that way! Be a part of the journey and add UMAPP committee or board member to your list of accomplishments!
I can’t wait to see you all in May at the Tailgate Party at US Bank Stadium!
Sandy Nichols, MAS
UMAPP President 2018
Congratulations to the 2018 Award Winners!
Awards donated by Advance Corporation, Cottage Grove, Minnesota
The awards ceremony is traditionally held every year at the Room Show during the luncheon. Members are given the opportunity to nominate individuals for the Hall of Fame, Lifetime Achievement, and the Super Star Awards.
Congratulations to Tom Donlin (ADG Promotional) for receiving the Hall of Fame award. This award is given to a person that has achieved outstanding honors within UMAPP for their contributions. Tom was nominated by Rena Ashfeld (Advance Corporation) because "he has been involved with UMAPP for many, many years and has always been an important Core Member. His experience and insight into past and present issues have been very valuable for UMAPP, the membership, and fellow Board Members."
Kim Hamlin was the receipient of UMAPP's Volunteer of the Year Award. Kim is a new board member, yet has been involved with the new Fire & Ice Committee for close to a year. She has taken on the chair position for the Tailgate Party and become an active volunteer in a short amount of time. The Volunteer of the Year is given to "a person who freely offers to take part in an enterprise or undertake a task. This is also a person, with the support of their company, that donates their time (as much time as they have to offer – there are multiple levels of volunteerism) and abilities to make UMAPP the best Regional Association it can be." Kim was nominated by Rena Ashfeld and stated: "Kim Hamlin has made an excellent addition to UMAPP! With her excitement and take charge, get it done attitude ? she has made major accomplishments in a short amount time. I am excited to see such moxy, I love her volunteer commitment."
Devin Martin was the recipient of UMAPP's Super Star Award. This is a new category this year and applies to the super stars on the inside of the company. The purpose of this award is "to recognize a person within their company who has proven to be invaluable and consistently goes above and beyond what is expected. These people are often invisible to the industry outside of the company and UMAPP would like to give member companies an opportunity to show support for these heros. Examples could include someone in the support staff area, customer service, accounting, factory, etc."
Devin was nominated by Rena Ashfeld (Advance Corporation). "Devin and I have worked together for 18 Years at different companies - I am blessed to have her as a Colleague but proud to call her my friend - together we are a great duo.
We work well together and bring out the best qualities in each other - she is my right and left arm and often we share a brain. I could not do what I do without Devin Martin.
This is why I am nominating her as our Superstar - she is that an SO much more! For those of you who know Devin know that she is known for her quick wit, great ideas, and the ability to make everyone she works with feel at ease. She is also freakishly good at old Rock & Roll Trivia."
Thank you to Advance Corporation, Cottage Grove, Minnesota, for donating the awards!
Watch for the award nomination forms to be available on our website in Fall 2018!
Every year, a benefit of UMAPP membership is put to good use by awarding college-bound students a $1,500 scholarship. The application is online and must be postmarked by April 1. This amazing member benefit is available to all staff of member companies and their immediate children. Have a student heading to college in 2018? Or maybe you're going back to school?
The 2018 Room Show was held on President's Day this year, and included rain, snow, sleet, and probably hail, all before noon! Even so, dedicated and excited distributors arrived to attend one of the nation's most unique shows - the UMAPP Room Show. Held for well over 30 years, this show continues to evolve to meet the needs of our members.
This is why I love the room show! I would have blown past 1/2 of these people at a trade show/didn't know they existed. Now I see why I should use them!
I like to know who I'm ordering from. The room show helped a lot with that.
I have already pitched several products that I saw at the show and plan to pitch many more.
The Room Show is always the best UMAPP event of the year! I learn so much and get inside insight from many of the other distributors. I have yet to miss a Room Show and don't plan to start any time soon!
Per a recent survey of our show attendees, 82% of those who attended the show and answered the survey planned to place an order with one of the exhibitors in the near future.
Are you familiar with this type of show? The UMAPP distributor membership votes on the suppliers they would like to see exhibit at this show. This vote is taken from a list of suppliers who have expressed interest in attending, and the 11 suppliers who receive the most votes are invited to attend.
Each exhibitor has a small meeting room, and all distributor attendees are put into groups of 9-15 people. Each group rotates on the half hour to another meeting room for the next exhibitor’s presentation.
In between all of the presentations is a hot breakfast, snacks, a sit-down lunch with awards presentation, and a prize party after the show for distributors. Each presentation a distributor attends they are able to drop a ticket in that exhibitor’s bucket. One ticket per bucket is drawn at the end of the show for a prize, which ranges from electronics, wine glasses, donations from the exhibitors, household items, and more. This show has been an icon in the industry for well over 30 years and continues to evolve to meet the needs of our members.
A big thanks to our exhibitors who made the trek to the Hilton Minneapolis Airport and provided 11 presentations to groups of distributor sales reps:
|The Magnet Group|
|The Bentcil Company|
|Maple Ridge Farms|
Many thanks to our sponsors:
Wild Wednesday Webinar - Free and available only to staff of UMAPP members!
March 28 | 11:30 am Central Time
Charity Gibson, PromoKitchen and Peerless Umbrella
In an age where buyers have more ways to purchase promo than ever, we continually hear that in order to maintain relevancy and keep clients, we need to add value. What do we not hear? What value really looks like, and how to add it! I can often be quoted as saying, " If we cannot do an incredible job of standing out from our own competition, then we have no business telling our clients we can help them stand out from theirs." What do adding value and standing out from your competition have to do with each other? Tune in and find out!
Factory Bus Tours
Tuesday, April 17
Dubow Textile and Fields Manufacturing
St. Cloud, Minnesota
Ride the bus, drive yourself, attend one or both tours!
The 2018 Coupon Book is Here!
Did you know about this feature for UMAPP members? The Coupon Book contains HUNDREDS OF DOLLARS of savings and can be used over and over by any staff of any member company. How do you access this incredible book of savings?
- From the UMAPP website , click "Login" and sign in with your email address and the password you created when setting up your account. Or click the graphic to the right to go directly to the member area to sign in.
- Do you work for a UMAPP member company, and don't have a website account? CLICK HERE to create one. Note: New website accounts must be approved before they are useable. You will receive a "welcome" email once approved (usually is done right away).
UMAPP Donates to the Community!
Those extra tote bags from a show? Pens? Notebooks? Some go to current and new UMAPP members, but when there are still extras, where could they go where they would do the most good for the community? UMAPP's executive director, Sue Selseth, located a great cause called "Fostering Love Project" in Woodbury, Minnesota. This local group of moms and volunteers provide children going to foster care with essentials. Believe it or not, many who are taken to foster care leave their homes without any of these necessary items. Most use trash bags to bring their clothes. UMAPP was able to donate 50, 16" x 14" fabric tote bags to Fostering Love Project, as well as pens for the children to use to draw while they wait for paperwork to be processed.
From their main website: Fostering Love Project helps kids entering foster care and foster care families. One of the many ways we help is by providing backpacks filled with essentials and comfort items for kids who are being temporarily or permanently removed from their homes and placed in foster care. You too can be a part of the journey... visit their local Minnesota FACEBOOK page and send a message.
American Print & Digital | Supplier
6320 Highway 10 NW
Ramsey, MN 55303
Designer's Outlook LLC | Distributor
1375 Westwood Drive
Minnetrista, MN 55363
Top-Shelf Tip No. 20:
"No duty is more urgent than that of returning thanks."
Using "Thank-You" To Get What You Want
Most of us like to be thanked, especially when the sentiment is sincere. For that reason, saying "thank-you" is one of the most powerful phrases in any language. Upon meeting you, a job candidate thanks you for considering him for the position. Your boss thanks you in a staff meeting for the project you are about to undertake. A sign in your gym thanks members for placing used towels in the hamper.
In this issue of Promotional Consultant Today, we share these insights into the power of saying thank you in advance to get what you want from Kate Zabriskie, president of Business Training Works, Inc.
Why A Thank-You In Advance Works
Zabriskie says that thanking people in advance works for a several reasons. The first has to do with a sense of obligation many people feel to reciprocate after they've received something. The second explanation for the echnique's effectiveness is because people want to conform to a positive image of themselves. In other words, "I'm going to act like a good worker because I am a good worker."
A third explanation for the power of this method has to do with instruction. Often, we assume people intuitively know what they are supposed to do. Guess what? Many don't. They've forgotten, they're preoccupied or they're simply not thinking. Offered in the right way, many people will follow a suggested course of action, because it's the path of least resistance.
The Structure Of Saying Thank-You In Advance
To plan an advanced thank-you, use the following framework:
1. Think about the desired result. "I want my employees to show up on time."
2. Identify the type of people who typically demonstrate that behavior. "Responsible and accountable
people show up on time."
3. Craft a statement that identifies the people you are addressing as that group, and be specific
about the result you want to see. For example: "I appreciate the fact that I have such a dedicated
team. I want to thank you in advance for giving 110 percent this week. The hours during this busy
season are demanding, and it takes a true group of professionals to act upbeat and engaged with
every visitor. This is why we hired you."
Tips and Cautions:
1. Thanking people for good behavior should be done before you've observed anything particularly egregious. For example, imagine a chaotic scene in a retail environment where customers are pushing and shoving each other. It's more difficult to thank them into a reverse course after they've gone wild. However, a little advanced gratitude offered earlier could have helped avoid mayhem.
2. Thanking people is not a substitute for confronting inappropriate behavior. For example, if an employee comes to work dressed improperly, you can't thank your way around addressing the problem. However, you can use a thank you as part of the corrective conversation. "Mary, I appreciate you listening to me this morning, and I want to thank you in advance for taking the conversation seriously. I know you have what it takes to represent our company well. I look forward to seeing you be successful here."
3. Thanking people for everything dilutes the method's effectiveness. "Bill, I want to thank you for coming in on time today. I know how important punctuality is to you, so thank you for parking in the employee lot and not taking a visitor's space." Too much of that, and Bill is going to think you've got a screw or two loose. Worse still, he's not going to believe a word you say. Perfecting the science and art of the advanced thank-you takes time but it can be an important tool of influence.
Kate Zabriskie is the president of Business Training Works, Inc., a Maryland-based talent development firm. She and her team help businesses establish customer service strategies and train their people to live up to what's promised.
Compiled by Cassandra Johnson
. . . signatures will no longer be required by American Express, Discover, Mastercard, or Visa when you are using those credit cards to make purchases? This goes into effect in April. Press releases from American Express, Discover, Mastercard and Visa.
. . . daydreaming may be a sign of intelligence? People who reported more frequent daydreaming earned higher scores on measures of intellectual and creative abilities. Eric Schumacher, PhD, associate professor of psychology, Georgia Tech University, Atlanta, and coauthor of a study of more than 100 people's brain patterns, published in Neuropsychologia.
. . . nearly 40% of Americans have been phishing victims? That has happened event hough 91% of people say that they are aware of the dangers of phishing - in which thieves use e-mails that appear real but are phony to get personal information for credit card fraud and identity theft. Survey of 1,000 adults by DomainTools, cyberthreat research company, Seattle.
. . . The flu is easily missed in older people? Leslie Kernisan, MD, MPH, warns people about a new study that reports hospitalized adults age 65 or older were less likely to be tested for flu than younger hospitalized adults. Problem: Some older adults with influenza, which can be life-threatening, may not have flulike symptoms, but rather worse symptoms of COPD or heart failure . . . or just feel off. In this bad flu season, any older person who feels unwell should ask about flu testing. Leslie Kernisan, MD, MPH, is a geriatrician and founder of the healthy aging website: BetterHealthWhileAging.net.
. . . You might sleep better with the window open? Unless it's frigid outside, go to bed with your window cracked and your bedroom door slightly ajar. That cools the room and reduces carbon dioxide levels - just a bit - making it easier to fall asleep and stay asleep. Asit Kumar Mishra, PhD, postdoctoral researcher, Eindoven University of Technology, the Netherlands, and lead author of a study published in Indoor Air.
"Leadership is not about a title or a designation. It's about impact, influence and inspiration. Impact involves getting results, influence is about spreading the passion you have for your work, and you have to inspire team-mates and customers." Robin S. Sharma
Top-Shelf Tip No. 19:
"Peace is not absence of conflict, it is the ability to handle conflict by peaceful means."
Four Tips For Managing Co-worker Conflict
Reprinted with permission from Promotional Consultant Today
Have you ever had a conflict with a co-worker and suddenly found yourself face-to-face with the other person as a manager pulls you both into a room to resolve the issue? It can be awkward, embarrassing, frustrating—and necessary.
A major subject in many offices and workplaces is conflict resolution. Every office has conflict, but not every office handles it the same way. Workplaces are full of diverse personalities who communicate in unique ways. These differences in personalities are what make conflict resolution an uncomfortable and touchy subject. The first step to successfully deal with conflict is to bring both parties together and have a meeting of the minds.
In this issue of Promotional Consultant Today, we share these four tips for dealing with conflict from Chris Ciardello, practice management consultant with Global Team Solutions.
Tip 1: Each side must listen fully to the other side before responding. Often times when one party is explaining something that is bothering them, the second party will feel defensive and want to jump in and explain why they did XYZ to justify their actions. There is nothing more frustrating than when someone interrupts you, especially when trying to resolve a problem. The first person needs to listen to everything the other person has to say, and then that person gets an opportunity to explain their side. This process is repeated until both sides have sufficiently made their case.
Tip 2 : Identify the issues clearly, professionally and concisely. Unless the issue is identified, a resolution cannot be found. For example: This morning Betty came into work, threw her purse on her desk and snapped at Sally when Sally said good morning. The reason that Betty snapped at Sally could be that Betty had just received a frustrating text from her son saying he forgot his homework . This has nothing to do with Sally, yet Betty took her frustration out on her. Remember, you may not always know what is going on in another person's life, so try not to jump to conclusions.
Tip 3 : When both parties meet to discuss their issues, they are only allowed to use "I" statements. "I felt ignored at the meeting this morning when I was trying to explain the details about Mrs. Jones." Framing the issues you have with another person by using an "I" statement helps to bring their defenses down so that a resolution can be found. "You" statements, on the other hand, tend to put people on the defensive.When you bring the problem back to how it makes you feel, it helps bring down the other person's guard and a conversation can begin.
Tip 4 : There should be no personal attacks, name-calling or finger pointing. There is no need for petty attacks in a professional environment. When voices are raised, the conversation can get out of control. This prevents both parties from being able to continue the conversation in a respectful manner. As soon as voices are raised, each side needs to pause to gain their composure so that a civil conversation may continue.
Conflict will happen in the office; and sometimes it's actually healthy. However, preventing conflict from turning into heated battle is crucial to avoid division in an office.
Source: Chris Ciardello is a practice management consultant with Global Team Solutions. Passionate about sharing his expertise in technology and marketing, he has a distinctive knack for understanding the needs of office environments and assisting companies in building productive, cohesive teams.
Compiled by Cassandra Johnson
2018 marks the 50th corporate anniversary for the E.A. Dion Company, which began in 1968 when the company founder Edward A. Dion, Sr. began producing and marketing jewelry from the back room of a plumbing supply store in Attleboro Falls, MA. The company is now headquartered in a 30,000 square foot facility in the Attleboro Industrial Park and employees approximately 80 people.
Supplier firm, Fields Manufacturing names Matt Wagner Vice President of Sales. Wagner started with Fields in 2012 as the art manager and quickly began climbing the company ladder as creative director and most recently the director of sales. In 2016, he was the recipient of ASI’s Supplier Sales Rep of the Year award. “We’re thrilled to have Matt stepping into this role,” said Matt Bertram, President of Fields. “His creativity and passion for the industry resonates throughout the team and enhances our distributor partners.”
Ariel Premium Supply is pleased to announce the appointment of Brendan Pigott as Regional Sales Manager for the Metro Region. Brendan will be responsible for working directly with our top distributors in New York, New Jersey and Delaware. Brendan comes to Ariel with previous Top 40 supplier experience and is part of his family’s second generation to work in the promotional industry.
The Pro Towels Family of Brands, including Pro Towels, Kanata Blanket Co., Neet Feet and Superior, is excited to announce the promotion of Allan Benson to Chief Operating Officer. Allan has been with the Pro Towels Family for just under a year as the V.P. of Business Development. Working out of the Las Vegas facility, Allan was able to help successfully execute the transition of that facility from California, as well as get it up and running efficiently.
Irwindale, CA supplier of multi-category promotional product solutions, has announced the hiring of Michael Del Bucchia as Marketing Manager. Del Bucchia brings 25+ years of experience within the Promotional Product Industry. His career has been highlighted by his management leadership in Marketing, National Sales, Product Development and Systems Management.
Promotional Products Association International (PPAI) celebrated the 60th Anniversary of its Pyramid Award Competition awarding 44 Gold, 88 Silver, 12 Supplier Star and 10 Supplier Award of Merit winners at the PPAI Walk of Fame award ceremonies held January 16, 2018 at the Mandalay Bay Convention Center in conjunction with The PPAI Expo in Las Vegas, January 14-18. Since 1958, the PPAI Pyramid Awards have recognized and honored promotional products businesses and helped shine the spotlight on the collaborative business model unique to the industry.
Leading the charge in an ever-shifting industry, Terry Town’s Sublimation printing on beach towels have completely changed the game for distributors looking to expand their product lines. Featuring glorious, full-color graphics, Terry Town’s Subli-Plush Beach Towels will turn heads on and off the beach. "I am thrilled to congratulate Terry Town, winner of PPAI’s prestigious Pyramid Award,” said Paul Bellantone, CAE, president and CEO at PPAI. "Terry Town’s dedication to solution-based selling combined with creative inspiration and the ability deliver promotional strategies that resonate with customers and deliver results.”
HUB Promotional Group debuted to the promotional marketing community at the ASI Show in Orlando last month. Braintree based Hub Pen had acquired Beacon in late 2016 and BEST and Cooler Graphics in late 2017 forming HUB Promotional Group, “The Better Impressions People” providing the best in promotional products with award winning quality and customer service.
BIC Graphic North America (PPAI 114187) has appointed David A. Klatt Jr., as CEO of the Tampa, Florida-based supplier, effective today. Emmanuel Bruno remains president of the company. Klatt brings more than 30 years of consumer product experience to BIC Graphic, most recently as CEO of AAMP Global, a Clearwater, Florida-based manufacturer of consumer-focused vehicle aftermarket and OEM technology. Prior to that, he was president of Newell Brands, for both the writing segment and specialty business segment, inclusive of promotional products, where he managed brands such as Sharpie, Paper Mate, uni-ball, Waterman, Parker and Expo. Klatt also held previous leadership roles at Black & Decker and DeWalt.
Quality Certification Alliance (QCA), the promotional product industry’s only independent, non-governmental accreditation organization dedicated to helping companies advance Brand Safety, has awarded QCA Accreditation to Spector &Co.Spector & Co. becomes the first supplier in 2018 to achieve the esteemed Accreditation for having met the rigorous qualifications necessary to receive the promotional products industry’s only certification dedicated to product quality, product safety, supply chain security, social accountability and environmental stewardship
Beacon Promotions, Inc. has hired Mark Whitner, as the new Regional Sales Manager covering New York, New Jersey and Pennsylvania. “We’re very excited to add Mark to the Beacon sales team. With his industry knowledge and experience we are confident that he will quickly become a go-to resource for our distributor clients” states Lisa Pelzel, Beacon VP of Key Accounts.
The Pro Towels Family of Brands, including Pro Towels, Kanata Blanket Co., Neet Feet and Superior, announced today that Neil Friedman has joined the company as Director of Business Development and the FOTO Vision™ line. He was an Operator for a leading technology consulting firm, Pittsburgh Cyber Consultant, LLC. He was an Executive Support Analyst in the medical industry as well, where he has shown success and expertise with plan development and contact negotiation to implementation. He also obtained an Executive MBA in 2016 from the Joseph M. Katz Graduate School of Business in Pittsburgh. Neil will be working with the Pro Towels Family out of their corporate office in Pittsburgh.
Terry Town (asi90913, ppai230911, sage66966), award winning supplier of towels, blankets, robes and accessories, is pleased to announce the hiring of Bob Heintz, bringing over 20 years of industry experience to the Terry Town family. Heintz, who will hold the position of Director of National Sales, will be responsible for key account management, national sales and new business development.
The Promotional Products Pioneers recognizes individuals who have distinguished themselves in the industry through their vision, drive, innovation, character and leadership, or contributed to the development of technologies that stand out in industry advancement. The honorees were selected by the Hall of Fame advisory group which identified them based on their noteworthy contributions and impact on the promotional products industry.
The 2018 Promotional Products Pioneers recipients are S. Allen Dohan, CEO of supplier The Allen Company; Marty Lott, owner and president of apparel supplier SanMar; and the late Bill Schmidt, previous CEO of supplier Hit Promotional Products. Recognition took place at the 2018 PPAI Expo in Las Vegas during the Chairman's Leadership Dinner on January 15.
The Specialty Graphic Imaging Association (SGIA) out of Fairfax, Virginia, has recognized Beacon and 54 other member companies for their safety efforts throughout 2017. Companies receiving the award completed a number of self-inspection and verification processes that helped improve safety conditions in their workplaces, including attending safety webinars, creating safety committees, conducting bi-monthly safety checks and more. The safety program consists of a variety of components to achieve a safer workplace. It is based on a points system where participants must complete certain action items to earn points. Beacon was 2nd with the points earned.
This is a newsletter provided by the Upper Midwest Association of Promotional Professionals. UMAPP is a professional trade association for companies in the promotional products industry. UMAPP covers the states of Minnesota, North and South Dakota, Iowa, and Western Wisconsin. Membership is by company, but all staff are included under the umbrella of the company membership.
For more information, contact the UMAPP office at: firstname.lastname@example.org.